A true partner that concentrates on end customers CX and business!

What are the best aspects of this product?

Genesys offers high end solutions as well as business consultancy that prints awesome experience for customers and excellent ROI. It's an expert when it comes to engaging customers in all channels. Gensys is the master in organizing customer journey with proactive solutions.

What aspects are problematic or could work better?

Most of its features in terms of integration with other solutions makes it a bit difficut to maintain a user-friendly and unified interface. But still, Geneysis offered a worthwhile one.

What specific problems in your company were solved by this product?

We took in a large volume of calls that ultimately lead up to a queue during peak hours. It's difficult to deliver and organize customer service when each caller is on queue. Genesys took care of this by normailzing call flow and providing an above-average customer experience while customers were waiting.

Are you a current user of this product?

Yes