A versatile product that should work in just about any company.

What are the best aspects of this product?

Their portfolio products offer solutions for almost every kind of customer interaction today. Their solutions is a lot more transparenet and offers every business user the advantages with its endless possibilities.

What aspects are problematic or could work better?

Their license/price model is traditional and it makes it challenging to compare it against some of today's products.

What specific problems in your company were solved by this product?

It caters to most contact center activites like inbound/outbound voice, campaign calls, e-mail management, backend item processing, combined voice/non-voice handling, and etc... It's a base for all routing and is a big effiency macahine.

Are you a current user of this product?

Yes