An intellectual tool for everyone.

What are the best aspects of this product?

I love their intelligent routing. It's now possible to draw up a call flow that you can customize, integrate, and verify.

What aspects are problematic or could work better?

While it does have software upgrades/bug fixes, it tends to, from time to time, create other problems.

What specific problems in your company were solved by this product?

We're able to manage our call centers in a single place and effectively distributes interaction in an intelligent manner to help us cater to our clients quickly.

Are you a current user of this product?

Yes