Best on-premises software solution that our company has

What are the best aspects of this product?

We had a smooth integration of Genesys Engage into our system back then. It gives us superior customization and configuration process too, so we have made it perfect for our company operations.

What aspects are problematic or could work better?

Genesys Engage is a stellar product that requires enough expertise to work well. Thing is, it is difficult to find somebody to hire as an administrator for this platform in our company. The best experts are already working for other enterprises.

What specific problems in your company were solved by this product?

Genesys Engage is fantastic for handling a myriad of contact center staff in our company. It also comes with highly comprehensive inbound and outbound solutions, as well as it helps us manage dozens of business lines seamlessly.

Are you a current user of this product?

No