Excellent product for future big success

What are the best aspects of this product?

Genesys Engage comes with a fantastic platform infrastructure that is very useful for companies and their customers. And this is perfect for any contact center companies today.

What aspects are problematic or could work better?

It would be great to access the Genesys Pure training with more affordable and easier processes. This is what Genesys consultants and developers like us need for now. Genesys is a huge name that has made its large field, and many specialists are working together for scaling it. That is why I hope Genesys team would notice my points, so we can work towards boosting the platform.

What specific problems in your company were solved by this product?

Genesys Engage provides solutions for our agents to work efficiently from their own home. This allows our contact center operations to continue amid the threats of the COVID-19 crisis. This is also how we continue helping our clients get in touch with their customers efficiently.

Are you a current user of this product?

No