Genesys Engage is truly wonderful to learn and use

What are the best aspects of this product?

Genesys Engage integrates well with various other software through proper configuration. This is truly worth learning and using for satisfying different contact center demands.

What aspects are problematic or could work better?

It doesn’t come with efficient learning materials for integrating third-party software applications. This makes Genesys Engage quite difficult to understand on such angle.

What specific problems in your company were solved by this product?

I find Genesys Engage largely efficient for routing interactions using different channels. And it doesn’t need to rely on third-party platforms for such task.

Are you a current user of this product?

Yes