Genesys makes it a lot easier to customize your contact center for an enhanced CX.

What are the best aspects of this product?

I've been supporting Genesys since 2012. I feel they're one of the best contact center infrastructure in the market with support for different kinds of communication. In addition to their out-of-the-box products and channel engagements, we were able to utilize SDKs for customize integration on top of the the .NET framework from Microsoft.

What aspects are problematic or could work better?

Troubleshooting and upkeep entailed a lot of effort so designing and carrying out for a different environment will require careful review.

What specific problems in your company were solved by this product?

We've been utilizing the Genesys 8.1 platform to build a host of incredible applications for the contact center team and customers. Digital channel integration enhanced our customer experience and we received good feedback in return. The UC Connectors helps handle, supervise, and keep track of voice calls on Siemens, Microsoft, and Gensys.

Are you a current user of this product?

Yes