Geneysys is it!

What are the best aspects of this product?

They make it easier to seek out contacts or cues from within the systems.

What aspects are problematic or could work better?

I disapprove their search functionality. I've had a hard time with the profiles since it's hard to open attachments from contacts.

What specific problems in your company were solved by this product?

It's a system that helps us route calls and e-mails. Compared to our old system, it's easy and quick to log in.

Are you a current user of this product?

Yes