Smooth complete integration to our company

What are the best aspects of this product?

Genesys works perfectly with other methods and software, which is extremely essential for bank operations. Its customer card, for example, can carry customer info from other software in our system; meaning, our staff don’t need to scour through different resources for such details. Also, we can easily use information that Genesys provides; then, send them to our customers instantly. Moreover, the Genesys team knows the platform version that a particular client use, so they efficiently help such client right away.

What aspects are problematic or could work better?

It doesn’t allow us to generate tickets for clients, and we can’t edit files we receive through the platform too. Also, it is difficult to reorganize tickets on the line. And you need to be tagged as a trainer to view emails in an employee dashboard.

What specific problems in your company were solved by this product?

Efficient time saver for our company, and gears us towards the best company improvements. What’s more, Genesys frequently send updates about configuring the platform with other latest apps. This is certainly a very comprehensive platform for contact center purposes.

Are you a current user of this product?

No