Surely superior than other contact center platforms

What are the best aspects of this product?

This allows us efficiently connect multiple systems in our company to one platform. It is largely useful for routing various interaction through our operations, which makes it easier for agents to retrieve any information they need.

What aspects are problematic or could work better?

Genesys has complicated modules. These modules even pushes us to use different operating systems now and then. The GCXI, for example, only runs on Linux.

What specific problems in your company were solved by this product?

It helps our reporting process on different channels become more efficient through GCXI. The old platform we used can’t even help us sort some problems on such areas.

Are you a current user of this product?

No