Glofox makes sure that our business stays strong despite today’s worldwide crisis.

What are the best aspects of this product?

There are many reasons why I decided to get a long time subscription with Glofox, and one of them is to make things more manageable in the workplace. The ratio of my staff versus my clients is about 1:20, and there are times when the number can increase, which can be very overwhelming on our end. I like Glofox because we are still able to continue our business operation despite the pandemic by shifting our operations from face to face and eventually transitioning into online classes and fitness coaching sessions. I can say that Glofox plays a considerable part in the success of our business. We can still cater to the needs of our existing and new clients by providing them with high quality and personalized coaching sessions through online video calls. Our clients are also happy that they can still push through with their usual fitness routine without needing to live their homes and risk their health in an outdoor setting. Going online is indeed a great idea, and thanks to Glofox for helping us stay afloat despite these trying times.

What aspects are problematic or could work better?

Glofox should improve their scheduling services to avoid getting negative feedback from our VIP and long time clients. Since they have been with us for a long time, they expect that certain things the company would do for them automatically. One of them is the renewal of annual memberships, remind them of their work our sessions, make online reservations, and so on forth. However, the system is not yet equipped to do some of those things, which causes disappointment on our client's end and leaving us with no choice but to fix the issue manually.

What specific problems in your company were solved by this product?

When we first launched the company's software, we encountered a lot of system errors, which hindered our productivity for a couple of days. I thought that I made the wrong decision of investing in Glofox, but I realized that most of us lack an understanding of the product. I scheduled everyone, including myself, to be part of intensive training to be familiar with the software. After a week, we were able to get past the learning curve, and we are now able to provide better and faster service to all our clients.

Are you a current user of this product?

Yes