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User review of Google Docs

3 hours work – disappeared – totally lost!

- by lawrence hunt

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

its online in the cloud. But see below: everything else is worse than Word

What aspects are problematic or could work better?

Its unusable: formatting is a nightmare, copying google sheets tables into it is almost unworkable - copying 100 rows from a spreadsheet takes two minutes! So much for Google's amazing hosting horsepower.document reverted to previous version. 3 HOURS WORK LOST! NO WAY TO RECOVER. Terrible terrible terrible product.

What features/services would you like to see in future versions of this product?

copy and paste google sheets: make it work
paragraph styles: ,makes them work
allow you to edit where the cursor is on the screen, not the line below (!)

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

word

Why did you decide to change it?

wish i hadn't

Are you satisfied with the change?

totally not

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

1

What is your total annual cost for using this product?

1

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

1

FEATURE DETAILS

Real-time co-authoring
2
mediocre
File sharing
3
ok
Versioning
1
very poor
Smart lookup
1
very poor
Charts
1
very poor
Cross-device support
2
mediocre
Collaboration
3
ok
Calendar
1
very poor
Project Management
1
very poor