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User review of GoReminders

Volunteer organization scheduling

- by Linda Svrcek

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I am the scheduler for a volunteer organization that requires a minimum of 16 volunteers every day for our thrift shop to stay open. Our problem before using GoReminders was getting volunteers to remember their scheduled shifts. If we didn't have enough volunteers show up for their shift, then we couldn't open the store, sales would suffer, and we couldn't support our 501(c)(3) parent organization. Now volunteers get a reminder two days before their shift, and no-shows have been eliminated completely.

What aspects are problematic or could work better?

I don't have any complaints or issues with any part of the program. They continue to upgrade and simplify so it's user friendly and very time efficient.

What features/services would you like to see in future versions of this product?

I can't think of anything.

What specific problems in your company were solved by this product?

as indicated above, no-shows for scheduled shifts were a problem for us, but that has been completely eliminated with use of GoReminders.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

most employees

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

none

What is your total annual cost for using this product?

$180

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

since we are a nonprofit agency, we received a 50% discount on the monthly subscription

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
5
amazing
Browser-Based
4
very good
Mobile
4
very good
Activity Selection
4
very good
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
Appointment Changes
5
amazing
Cancellation and No-Show Management
5
amazing

Security

SSL Encryption
5
amazing
User, Roles, and Access Management
5
amazing
Backup & Recovery
5
amazing

E-Commerce

Online Payment Support
4
very good

Administration

Performance & Reliability
5
amazing
Mobile
4
very good
Support
5
amazing
Customization
4
very good