- Home IT Management Software Graffersid Very experience team with global quality standards
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User review
of Graffersid
Very experience team with global quality standards
-
by Mataline Bell
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
They don't just hear but they listen to the requirement and they actively participate in deciding how the product should look like understand the customers
What aspects are problematic or could work better?
Nothing much really, we are happy with the overall delivery of the product and already in a conversation for starting a few more projects together.
What features/services would you like to see in future versions of this product?
In future we would love them to be present in US, where they are easily accessible
What specific problems in your company were solved by this product?
Most of the vendors we interacted with only nodded to the use-cases that we described. However, at Graffersid they constantly challenged the flow and the requirement on each step due to which we discovered some shortcomings that we haven't thought of initially. This really helped us build a much stronger product which is not deeply loved by our customers.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Utilities
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
I would not like to name them but we have worked with companies here in US and Canada previously.
Why did you decide to change it?
Graffersid costed us 40% of the amount that we were paying to our vendors in US. Nonetheless, the quality of the product was above the standards. We hired a professional expert to check the code quality and it was at par with the good according to the international standards.
Are you satisfied with the change?
We are extremely happy and satisfied.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided monitoring and full control over software and hardware productivity.
- It ensured data protection and reliable transfer, processing, and storage.
- It automated data and server management through secure information infrastructure.
- It provided PaaS and mobile back end tools necessary to build web and mobile applications.
FEATURE DETAILS
IT Development
Web Development Languages amazing
5
Mobile Development Languages very good
4
API development very good
4
Data Science very good
4
Distributed Computing very good
4
User-Specific Data Sources very good
4
IT Security
Application Level Security amazing
5
Single Sign-On very good
4
User Privilege Parameters amazing
5
Authentication Options amazing
5
Data Encryption amazing
5
Application Activity Auditing very good
4
Platform
Performance & Reliability amazing
5
Customization very good
4
Mobile amazing
5
Support amazing
5
API/Integrations very good
4
Reporting & Analytics very good
4
