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User review of Groove

A convenient communication platform.

- by Lurline

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Ever since we started using GrooveHQ, we’ve noticed an uptick in our performance and productivity as a team. All of our pending tickets are well-organized, and we no longer have to worry about tasks being overlooked. In addition to this, this platform integrates seamlessly with task-management programs such as Trello as well. One would really be hard-pressed to miss any task listed on these platforms.

What aspects are problematic or could work better?

First of all, it automatically goes on idle mode after just a few short minutes. I can’t really stay away from this program for too long. It’s not responsive too. I can’t minimize the browser window.

What specific problems in your company were solved by this product?

GrooveHQ is a platform where we can efficiently address issues that our customers bring up. It’s convenient, intuitive, and user-friendly. The number of tickets that we close in a month is now at an all-time high.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Logistics and Supply Chain

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.