Offers room for exploration and experimentation

What are the best aspects of this product?

Groove gives its users plenty of room for flexibility and experimentation. I am such a big fan of its UI—clean and straightforward. It also includes templates and canned responses that I can simply choose from. Not only does this save me time, but it also lessens the possibility of human error (typos included). I’ve had such a positive experience with GrooveHQ, and I cannot recommend this enough.

What aspects are problematic or could work better?

I wish the developers would introduce a notification bell that would inform everyone on the floor whenever a ticket would get closed.

What specific problems in your company were solved by this product?

This has been the perfect companion to our chatbot program, Chatra. With it, we can make sure that we cover all our bases in both email and instant messaging. This works seamlessly with Gmail as well. We’re just starting to discover the other features that this platform has, but it has done a pretty good job of keeping our ticket queue moving along.

Are you a current user of this product?

No