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User review of Guru.com

Gave my programmer a “good” rating when my experience was terrible.

- by Corky Peavy

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Lots of people on the platform, so you will get offers.
Safe pay escrow system.

What aspects are problematic or could work better?

Buried in the contract somewhere is a clause if you take too long to rate a vendor Guru basically falsifies a "good" rating from you. I was trying to nurse a terrible vendor through getting me some value and silently passed the deadline which eliminated all leverage to motivate him, and a sorely misleading review for future customers. He seemed quite aware of how to game this system, so I suspect many vendors with good ratings are terrible. I lost $5,000.

What specific problems in your company were solved by this product?

None, lost 2 years and $5,000

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What is your total annual cost for using this product?

About $500

FEATURE DETAILS

Project submission
3
ok
Project bidding
3
ok
Freelancer profile
3
ok
Monetization plan
3
ok
Payment gateways
3
ok
Mobile suport
3
ok
Certifying tests
1
very poor
Invoice generation
2
mediocre
Time management
3
ok
Dispute resolution
1
very poor
Communication tools
2
mediocre