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User review of Guru.com

Terrible customer service – scammed out of person documents

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

The benefits that I thought I would receive from this company turned out to be false and not really exist.

What aspects are problematic or could work better?

We had our account closed because they decided they didn't want to work with an LGBTQ+ company. We were also scammed out of our personal ID and financial information after they collected more than $1200 from us (Which at the time of this review has not been returned to our account)

What features/services would you like to see in future versions of this product?

none - their homophobic views keep us from ever working with this company.

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

upwork.com

Why did you decide to change it?

Try alternatives

Are you satisfied with the change?

NO

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$1200

FEATURE DETAILS

Project submission
1
very poor
Project bidding
1
very poor
Freelancer profile
2
mediocre
Monetization plan
1
very poor
Payment gateways
1
very poor
Mobile suport
1
very poor
Certifying tests
1
very poor
Invoice generation
2
mediocre
Time management
2
mediocre
Dispute resolution
1
very poor
Communication tools
1
very poor