User review
of Hike POS
Frustrating Experience
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use, if the product works as expected. The trial version worked pretty well.
What aspects are problematic or could work better?
The IPad app is very unstable. Facing lot of issues in live environment. The app kept hanging. Constantly lost connection to printer and scanner. The currency kept changing from the currency defined in settings to an alternate currency. The sales history kept showing incorrect results.
What features/services would you like to see in future versions of this product?
A stable iPad app that’s reliable and doesn’t hang.
What specific problems in your company were solved by this product?
We wanted to move towards a cloud based POS solution that’s user friendly. The intention to keep the app simple and easy to use is good but only if the app is stable.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Apparel & Fashion
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Tally
Why did you decide to change it?
To move to a cloud based POS that is minimal and easy to use
Are you satisfied with the change?
No
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
None
What is your total annual cost for using this product?
$1500
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
POS
Sales Reporting and Analytics ok
3
Customer Management ok
3
Employee Management ok
3
Inventory Management ok
3
Point of Sale very poor
1
