User review
of Hop
We started in September with HOP
-
by Emmanuel Moine
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Low cost, easy to use, offering lots of practical options...
What aspects are problematic or could work better?
Company needs to become bigger!
What features/services would you like to see in future versions of this product?
Reputation software but this is being built.
What specific problems in your company were solved by this product?
Online Checking-in, Maintenance management by housekeeper, communication in housekeeping department, integrated payment solution...
Are you a current user of this product?
Yes
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Itesso
Why did you decide to change it?
Slow, giving wrong figures and stat, system not evolving, support team not responding, not practical to use.
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provides us real-time business controls
- It helps us to centralize rate control
- It reduces double or over-bookings
- It enables us to manage guest reservations
- It helps to boost our productivity and sales
PRICING & COSTS
What is your total annual cost for using this product?
£7020
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Main Features
User management amazing
5
Rates management amazing
5
Reservations management amazing
5
Online bookings amazing
5
Check-in and check-out amazing
5
Supplementary hotel services amazing
5
Conference booking and management amazing
5
Financial and business reports amazing
5
Housekeeping management amazing
5
Hotel administration amazing
5
Accounting amazing
5
Guest experience management amazing
5
Integration with online travel agencies amazing
5
Payment processing amazing
5
Reviews management amazing
5
Wearable integration amazing
5
