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User review of Hop Email

Saves a lot of time, is fun to use

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

- Integration of email and messaging
- Triage functions
- tons of little time saving features
- clean user interface
- group chat
- search

What aspects are problematic or could work better?

- no desktop client yet (in development though)
- a little learning curve in the beginning to understand some new but clever concepts

What features/services would you like to see in future versions of this product?

- desktop client
- task management

What specific problems in your company were solved by this product?

- We needed something "like Slack", but with the ability to also message and group chat with people that are not using Slack or Hop

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Apple Mail
Outlook
Whatsapp

Why did you decide to change it?

Integration of email and messaging
better user experience

Are you satisfied with the change?

Very much so, don't want to miss it

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.
  • It offered a secure internal network for file transfer, giving users the flexibility to communicate via their preferred channel.

PRICING & COSTS

What was the cost of implementing this product?

At the moment it is still free

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

:-)

FEATURE DETAILS

Communications

Instant Messaging & Chat
5
amazing
Email
5
amazing
Phone, Cloud PBX & VoIP
3
ok
Audio/Video Conferencing
3
ok
Alerts & Notifications
5
amazing
Social Network
4
very good
Mobile App
5
amazing

Collaboration

File Sharing
3
ok
Uploads
3
ok
Discussions & Tagging
5
amazing

Platform

Performance & Reliability
5
amazing
Mobile
5
amazing
Support
4
very good
Security
5
amazing
Internationalization
3
ok