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User review of Hop Email

A whole new business communication experience

- by Guy Talker

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Hop is doing something that seems like magic: it uses my regular business communication and email account and turn my cluttered inbox into a simple messaging format.

What aspects are problematic or could work better?

I am still waiting for Hop to release its Desktop version (currently only mobile).

What features/services would you like to see in future versions of this product?

Endless search, payment collection, broadcast to email lists.

What specific problems in your company were solved by this product?

Time and attention span.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Gmail

Why did you decide to change it?

Discovered something 10X better

Are you satisfied with the change?

Sure. There’s no way back for me

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.
  • It boosted both personal and business productivity with immediate feedback and reduced expenses.
  • It tracked and captured all conversations to ensure regulatory compliance.
  • It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services.

PRICING & COSTS

What was the cost of implementing this product?

Free for now - it’s beta

What is your total annual cost for using this product?

None

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

Not relevant

FEATURE DETAILS

Communications

Instant Messaging & Chat
5
amazing
Email
5
amazing
Phone, Cloud PBX & VoIP
4
very good
Corporate Contact Base
4
very good
Alerts & Notifications
5
amazing
Mobile App
5
amazing

Collaboration

File Sharing
4
very good
Uploads
4
very good
Discussions & Tagging
4
very good
Centralized Storage
4
very good

Platform

Performance & Reliability
5
amazing
Reporting & Analytics
3
ok
Customization
5
amazing
Mobile
5
amazing
Support
5
amazing
Security
5
amazing
Internationalization
5
amazing