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User review of Hotspot Shield

It meets the company requirements

- by Melissa

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

For a business, I think the best thing about using this service would be the security it gives while browsing the internet. We usually do a lot of important business transactions and activities online so we needed to keep our Internet connection protected to avoid potential external risks. This tool is very effective in this. It offers various locations you can connect to and has OPEN VPN protocol. It is also great that the service can be used on several devices and works on several OS.

What aspects are problematic or could work better?

Their customer support isn't live. We had to email them our concerns and it's quite cumbersome. And sometimes, it takes them days to respond. So a live technical support via video calls or chat would be definitely great.

What specific problems in your company were solved by this product?

It gives the best protection when we enter the Internet and takes away the worries of recieving and sending sensitive business information online.Definitely a great help at work.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Hospital & Health Care

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.