A huge time and effort saver.

What are the best aspects of this product?

I'm in Customer Support, and HubSpot has made our lives exponentially easier. Everyone can easily check the notes on each contact (as well as the past correspondence we've had with them) to make sure that we're all on the same page. Ticket handoff, a previously dreaded task, has now become a breeze.

What aspects are problematic or could work better?

Duplicate accounts are getting out of hand. I wish that HubSpot had a way of regulating duplicate contacts, or at the very least flag a new user when their information is already in our system.

What specific problems in your company were solved by this product?

We've had happier customers ever since we started using HubSpot. Our after-sales services are much more efficient than ever. We owe this increased customer satisfaction to this robust tool.

Are you a current user of this product?

No