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User review of HubSpot Service Hub

A program that I trust and enjoy working with.

- by Judah

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I love how Hubspot centralizes our data. The layout is intuitive, and I can easily have access to any information that I need. The section where I can oversee all pending requests and tickets is a nice touch. To top this all off, nothing beats their customer service. Everyone I've talked to has been very attentive and helpful.

What aspects are problematic or could work better?

The learning curve is quite steep. Although, of course, I acknowledge that this might have more to do with the user than the system itself.

What specific problems in your company were solved by this product?

Thanks to Hubspot, it's been a lot easier to gain insight and feedback from our customers. Now we can finally make more informed decisions based on their needs.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.