Mediocre sums it up

What are the best aspects of this product?

Hubspot's user interface is excellent, although the overly-simplistic UI also has its drawback - finding features and getting information can be tough.

What aspects are problematic or could work better?

The Service module doesn't really do a lot. It's more about email workflow and extends other parts of Hubspot's offering. It's not a viable product for someone who really needs to implement a proper ticketing or support system.

What features/services would you like to see in future versions of this product?

Actual ticketing and inline replies, a support and account management team that truly understand the product rather than ticking boxes and going through the problems they *think* clients need to solve.

What specific problems in your company were solved by this product?

None. We are going back to our old solution

Are you a current user of this product?

Yes