Still exploring its functionalities…So far, so good.

What are the best aspects of this product?

HubSpot and its team have been really attentive to my needs as a marketer. Not only have they helped us obtain feedback from clients through surveys, but they've also helped us build relevant and helpful articles for our brand.

What aspects are problematic or could work better?

The only issue I have with HubSpot Service Hub is that they only offer one knowledge base. This is a shame because my company casts a wide net when it comes to our audience. As much as we want a targeted approach to talking to different leads, HubSpot has limited us to one generic approach to crafting our articles. I suggest that they don't put a cap to the knowledge base and allow us to personalize our knowledge base.

What specific problems in your company were solved by this product?

We are hoping to save more time and effort by simply putting up a knowledge base instead of individually replying to clients' questions. This is still a work-in-progress, and so far HubSpot has been providing us with good support.

Are you a current user of this product?

Yes