The chatbot feature is awesome!

What are the best aspects of this product?

Using HubSpot feels like having an extra set of hands in the team⁠—much like a diligent and knowledgeable employee. It takes care of replying to basic questions from our clients, and it has done a great job on this so far. Plus, Hubspot seems to have a knack for introducing new features that are a great match for my company's vision. I can't wait to see what else it has in store for its users!

What aspects are problematic or could work better?

Configuring our chatbot was quite a hurdle. It would be great if this process was simplified. Another suggestion: please allow us to add more customization options to surveys. I'd like to do an A/B testing on whether they respond better to different variables.

What specific problems in your company were solved by this product?

HubSpot has introduced chat and messaging automation to our team. Through it, we've been able to reply to our customers through our website without having to manually monitor each interaction. All we have to do is to edit the Knowledge Base feature to keep everyone up-to-date.

Are you a current user of this product?

Yes