The trifecta is complete.

What are the best aspects of this product?

For a small company like ours, it becomes easy for our roles to blur. But it's a good thing that we have HubSpot, and its trifecta of programs, to help us draw the line between the different silos. We now have HubSpot Marketing to take care of all of our promotional campaigns. There are HubSpot Sales for tracking our income and expenditure. And finally, we have HubSpot Service for consolidating our Knowledge Base and launching a chatbot feature to help us communicate with our customers. With all of our operations under the HubSpot umbrella, and with everything integrating smoothly in a satisfying way, we're now more efficient than ever. This is especially thanks to the latest addition—the HubSpot Service Hub. It makes tracking tickets and making sure that they are accurately and promptly answered. Testing out different variables (to determine which our audience will respond to) is easy with HubSpot too. The survey feature is also top-notch. I can positively say that I've been having fun testing out our campaigns through this program. And of course, true to HubSpot fashion, their customer service is impeccable as always. They're all very helpful and eager to help. Kudos to the team!

What aspects are problematic or could work better?

It would be nice to get more information on our first-time visitors. Right now, everyone is tagged as "Unknown Visitor" unless they have previously logged in with us before.

What specific problems in your company were solved by this product?

With all of our marketing, sales, and service center operations under one umbrella, things now run more smoothly in the office. We've finally bid goodbye to long and tedious data exchanges between programs. We can now oversee all of our campaigns, our income, and expenses, from one lens. That's the general benefit of HubSpot. So how has HubSpot Service Hub directly benefitted us? For one, it helps us respond to customer queries better and faster. I might even say that it provides answers more accurately than some of the agents. We've been able to make sure that all tickets are solved promptly. Finally, getting feedback from our customers is a lot easier with the surveys that we've published through this program.

Are you a current user of this product?

Yes