Versatile, can be used for any task

What are the best aspects of this product?

The application has a great dashboard which summarizes the cases I am handling. Also, I love how I can create different kinds of checklists here, from a supply list to evaluation forms--then it provides scores after.

What aspects are problematic or could work better?

The mobile app is not as good as the desktop version.

What specific problems in your company were solved by this product?

We can track the improvements in each case we are handling. We also use this app in tracking agent progress and so far it has been helpful and we use it to know who to invest to.

Are you a current user of this product?

Yes