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User review of ICTBroadcast

ICTBroadcast user

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

ICTBroadcast is remarkably efficient, simplifying complex tasks and swiftly resolving all my business-related issues. I'm thoroughly satisfied with its performance.

What aspects are problematic or could work better?

I have encountered no issues; I am content with ICTBroadcast. It performs admirably, delivering excellent results.

What features/services would you like to see in future versions of this product?

ICTBroadcast proves its efficiency by swiftly addressing my business-related issues. Its user-friendly interface facilitates seamless navigation, contributing to my satisfaction with the platform. With features like unified communications, adaptable multi-service billing, advanced routing, and efficient payment management, ICTBroadcast Service Provider Edition is indeed the optimal solution customized for internet telephony service providers, telecom operators, and carriers, effectively meeting their diverse needs.

What specific problems in your company were solved by this product?

ICTBroadcast proves its efficiency by swiftly addressing my business-related issues. Its user-friendly interface facilitates seamless navigation, contributing to my satisfaction with the platform. With features like unified communications, adaptable multi-service billing, advanced routing, and efficient payment management, ICTBroadcast Service Provider Edition is indeed the optimal solution customized for internet telephony service providers, telecom operators, and carriers, effectively meeting their diverse needs.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Networking

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$1500

What is your total annual cost for using this product?

9600

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
5
amazing
Call Control
5
amazing
Call Queues
5
amazing
Click-To-Call
5
amazing
International Numbers
5
amazing
Call Disposition Codes and Notes
5
amazing
Outbound Caller ID
5
amazing
Voicemail
5
amazing
Concurrent Calls
4
very good
Personalized Greetings
4
very good
Agent to Agent Calls
4
very good

Advanced Routing

Automatic Call Distributor (ACD)
5
amazing
Interactive Voice Response (IVR) System
5
amazing
Skill-Based Routing
4
very good
Forward To Phone
5
amazing
No-Answer Call Forwarding
5
amazing

Business Tools and Integrations

Seamless Integrations
4
very good
Computer Telephony
4
very good
Enhanced Caller ID
4
very good
Contact History
5
amazing
Automated Workflows
5
amazing

Monitoring

Call Monitoring
5
amazing
Call Barging
4
very good
Historical Reporting
5
amazing
Agent Reporting
4
very good
Custom Reporting
5
amazing

Utilities

Email Notifications
5
amazing
Desktop Notifications
5
amazing
Custom Permissions
5
amazing
Local Caller ID
5
amazing