User review
of iGrafx
No better Process tool
-
by Kenneth Colvin
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
iGrafx has been excellent for capturing and documenting our current processes. It has virtually no learning curve. I was able to watch the short tutorials on their website and was up and running.
What aspects are problematic or could work better?
I have not experienced any problems with this application. Everything words as or better than expected.
What features/services would you like to see in future versions of this product?
I would really like to see some customer or employee experience templates in a future release.
What specific problems in your company were solved by this product?
We needed a tool to allow us to quickly capture the current as is state of our process environment. This would allow us to more efficiently onboard new employees and ensure that legacy knowledge was not lost with retirement.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Government Administration
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Visio
Why did you decide to change it?
Was limited in its ability for us to mature our BPM space
Are you satisfied with the change?
Definitely
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It increased the accountability by providing businesses with a system of checks and balances.
- It improved the reliability of information and its timely delivery to concerned departments and personnel.
- It allowed for monitoring corporate resources, resulting in their maximized utilization.
- It helped in securing company resources and information.
PRICING & COSTS
What was the cost of implementing this product?
N/A
What is your total annual cost for using this product?
N/A
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
N/A
FEATURE DETAILS
Process Management
Collaboration amazing
5
Lifecycle Management amazing
5
Process Analysis amazing
5
Process Capture amazing
5
Process Change Tracking amazing
5
Process Mapping amazing
5
Process Modeling & Design amazing
5
Process Simulation very good
4
Visibility and Transparency amazing
5
