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User review of iGrafx

We could not be happier

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The ability to quickly create a process and ensure that it is shared with any others in the organization that need access is web based and very easy to start.

What aspects are problematic or could work better?

We did not have any problems. The rollout is subscription based and required little to no IT project resources on our side.

What features/services would you like to see in future versions of this product?

I would like to see some customer experience and customer journey functionality implemented

What specific problems in your company were solved by this product?

We needed the ability to quickly create process diagrams and share them within our organization.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Professional Training & Coaching

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Visio

Why did you decide to change it?

visio was static and not easy to share

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It increased the accountability by providing businesses with a system of checks and balances.
  • It improved the reliability of information and its timely delivery to concerned departments and personnel.
  • It allowed for monitoring corporate resources, resulting in their maximized utilization.
  • It promoted secure and safe working environments for employees and management.
  • It helped in securing company resources and information.

PRICING & COSTS

What was the cost of implementing this product?

You would have to speak to our accounting person

What is your total annual cost for using this product?

You would have to speak to our accounting person

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

You would have to speak to our accounting person

FEATURE DETAILS

Process Management

Collaboration
5
amazing
Lifecycle Management
5
amazing
Process Analysis
4
very good
Process Capture
4
very good
Process Change Tracking
4
very good
Process Mapping
5
amazing
Process Modeling & Design
5
amazing
Visibility and Transparency
5
amazing