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User review of Infor SyteLine ERP

Poor Integration of add on modules, Extremely poor response times

- by Todd Ouellette

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

Fairly easy to use, decent process flow. Order Entry and pricing are full featured.

What aspects are problematic or could work better?

Integration of add on modules such as, Configuration, CRM, PaceJet shipping, Credit Card processing is VERY poor. Foreign Currency conversions do not function properly. It should not take 20 seconds to save a single sales order line transactions. It should not take 10 -15 seconds to open Home Pages, and 360 pages.

What features/services would you like to see in future versions of this product?

Fix the response time issues! Clean up integrations so they actually work.

What specific problems in your company were solved by this product?

Improved inventory accuracy and manufacturing information

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Business Supplies and Equipment

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Verticent

Why did you decide to change it?

Verticent went out of business

Are you satisfied with the change?

No

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

500,000

What is your total annual cost for using this product?

100000

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

Accounting

Accrual-Based Costs
4
very good
Analytic Accounting
3
ok
Bank Reconciliation
3
ok
Billing & Invoicing
2
mediocre

Business Intelligence

Custom Dashboards
2
mediocre
Custom Reports
2
mediocre
Predictive Analytics
1
very poor
Role-Based Dashboards
3
ok
Scorecards
3
ok

Inventory

Inventory Forecasting
4
very good
Multi-Location
2
mediocre
Reorder Triggers
2
mediocre
Tagging
3
ok

Supply Chain

Demand Forecasting
2
mediocre
Inspection of Goods
1
very poor
Order to Cash
3
ok
Product Configurator
4
very good

Manufacturing

Lean Manufacturing
2
mediocre
Quality Management
2
mediocre
Sampling
2
mediocre

CRM

Call Center Support
2
mediocre
Contact Management
3
ok
Estimating & Quoting
1
very poor
Help Desk
2
mediocre
Knowledge Base
2
mediocre
Sales Force Automation
3
ok

Sales and Marketing

Commissions
2
mediocre
Lead Management
3
ok
Marketing Automation
2
mediocre