- Home ERP Software Infor SyteLine ERP Poor Integration of add on modules, Extremely poor response times
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User review
of Infor SyteLine ERP
Poor Integration of add on modules, Extremely poor response times
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by Todd Ouellette
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
Fairly easy to use, decent process flow. Order Entry and pricing are full featured.
What aspects are problematic or could work better?
Integration of add on modules such as, Configuration, CRM, PaceJet shipping, Credit Card processing is VERY poor. Foreign Currency conversions do not function properly. It should not take 20 seconds to save a single sales order line transactions. It should not take 10 -15 seconds to open Home Pages, and 360 pages.
What features/services would you like to see in future versions of this product?
Fix the response time issues! Clean up integrations so they actually work.
What specific problems in your company were solved by this product?
Improved inventory accuracy and manufacturing information
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Business Supplies and Equipment
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Verticent
Why did you decide to change it?
Verticent went out of business
Are you satisfied with the change?
No
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
500,000
What is your total annual cost for using this product?
100000
How long is your contract with the vendor?
Unlimited
FEATURE DETAILS
Accounting
Accrual-Based Costs very good
4
Analytic Accounting ok
3
Bank Reconciliation ok
3
Billing & Invoicing mediocre
2
Business Intelligence
Custom Dashboards mediocre
2
Custom Reports mediocre
2
Predictive Analytics very poor
1
Role-Based Dashboards ok
3
Scorecards ok
3
Inventory
Inventory Forecasting very good
4
Multi-Location mediocre
2
Reorder Triggers mediocre
2
Tagging ok
3
Supply Chain
Demand Forecasting mediocre
2
Inspection of Goods very poor
1
Order to Cash ok
3
Product Configurator very good
4
Manufacturing
Lean Manufacturing mediocre
2
Quality Management mediocre
2
Sampling mediocre
2
CRM
Call Center Support mediocre
2
Contact Management ok
3
Estimating & Quoting very poor
1
Help Desk mediocre
2
Knowledge Base mediocre
2
Sales Force Automation ok
3
Sales and Marketing
Commissions mediocre
2
Lead Management ok
3
Marketing Automation mediocre
2
