User review
of iSalus EHR
User Beware
-
by Darrin Cox
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Price is acceptable. Televideo was good. Initial customer support and training was good but it got less and less. They were not very helpful in transitioning with the exception of a staff named Rachel. Rachel
What aspects are problematic or could work better?
Accessing customer support was very difficult and many times would not respond until 24 to 48 hours. And one case it was 3 to 4 weeks after multiple attempts. The worst part is that your data gets exported in an Excel file which is very difficult if you have a medium for larger practice. If you have them do it they charge you $3,000 or a hundred dollars a month for storage. This is outrageous. I have another company that only charges me $100 a year for data storage.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Hospital & Health Care
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Valant and therapy notes. Both were much better.
Why did you decide to change it?
Was not happy with customer support for my salus or use of use of their system.
Are you satisfied with the change?
Yes I'm currently using icanotes and enjoying it much better and it is cheaper.
How did your company implement this product?
on premise
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
