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User review of isolved

Isolved Review

- by Jonathan Dorris

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I believe the best aspects of Isolved is Time efficiency. With Isolved we are able to complete a lot for our task quickly and with little to no mistakes.

What aspects are problematic or could work better?

The time it takes to get a response from customer support could be improved. I always get an answer, but it sometimes is not always as efficient and timely as it could be.

What features/services would you like to see in future versions of this product?

In the future I would like to see quicker response times when we are experiencing issues. Some issues are very quick to get a response and others take a bit more time which can put a halt on some of our daily tasks being completed.

What specific problems in your company were solved by this product?

The top two problems that have been able to be solved are, Time management and a better Employee Experience. Using the Share and Perform platform has greatly improved our employee experience and has helped with employee motivation and mural.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Human Resources

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

I was not involved in the cost.

What is your total annual cost for using this product?

I am not involved in this aspect.

Did you get any discount for this product? How much?

I was not involved in the cost.

FEATURE DETAILS

Email monitoring
4
very good
Real-time monitoring
4
very good
Inactivity monitoring
4
very good
Reports
4
very good
Live chat monitoring
5
amazing
Social media monitoring
5
amazing
Screenshots capture
5
amazing
Interactions
4
very good
Web usage
4
very good
Internet filters
4
very good
Work time tracking
5
amazing
Messages supervision
4
very good