Highly scalable software

What are the best aspects of this product?

I would like to point out the following as top features and benefits: The app is fit for our purposes. It is simple to use, semi-intuitive, and highly scalable with regards to user volume.

What aspects are problematic or could work better?

The following drawbacks could be improved: Issuetrak shows user display IDs and group IDs instead of user names and group names. Both these pose problems when creating reports and performing searches. Messaging is per instance, ideally outbound messaging should be per inbound email address and not per instance. Finally, it is hard to implement SLA functionality.

What specific problems in your company were solved by this product?

We use Issuetrack for the work of both our customer-facing support team as well as our internal support team.

Are you a current user of this product?

Yes