Offers many excellent features

What are the best aspects of this product?

I like the following features: The ability to store users and search for them and the ability to categorize the various jobs we receive. Plus, Issuetrak helps us to communicate directly with our customers which is an improvement over the previous help desk we used which allowed us to only log our communications through calls and emails.

What aspects are problematic or could work better?

There are a few limitations I would like to point out: The messages have limited formatting features. Plus, I am not able to use graphics and tables without attaching files. There is a character limit on emails which prevents us from sending lengthy emails.

What specific problems in your company were solved by this product?

The app helps us to keep track of our work data. We use the software to learn about areas which get more questions or have more issues compared to other areas.

Are you a current user of this product?

Yes