Robust yet intuitive app

What are the best aspects of this product?

The app is powerful yet intuitive. It offers a comprehensive set of tracking features as well as optional modules that cover ancillary requirements. The customer support is excellent and the agents have sound knowledge about the product.

What aspects are problematic or could work better?

Issuetrak can be difficult to set up. You need to learn about certain terms and language of the product to stage it effectively. Plus, different features may be depend on other features which are not obvious when you do the initial configuration.

What specific problems in your company were solved by this product?

Industry colleagues recommended Issuetrak to us. It is a purpose-built app that facilitates all elements of our ticketing process. It has helped us streamline the submission, assignment, and reporting processes and gives us deep insight on the effectiveness of our support unit as well as our organization.

Are you a current user of this product?

Yes