Simple yet packed with features

What are the best aspects of this product?

Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside Issuetrak. Users also have the option of emailing their tickets if they are not able to access the software. The user information is linked to the ticket which means we do not have to do extra research on who submitted the request.

What aspects are problematic or could work better?

The only grouse I have is that the software opens new windows instead of tabs when I use it in Chrome. Sometimes, the software does not open a new window or tab and simply goes straight to the page.

What specific problems in your company were solved by this product?

Issuetrak helped us to manage all customer communications effectively. We are now able to respond more efficiently to customers. The response time and the number of opened tickets have also reduced drastically. The vendor’s support helped us realize we were using the software in a wrong manner and the agents helped us resolve the issue of duplicate tickets.

Are you a current user of this product?

Yes