The app is easy to configure and use

What are the best aspects of this product?

Issuetrak is easy to configure and ease. The learning curve is short and we could easily set up the software for our work. Users love the easy and fast input. The system helps them efficiently manage hundreds of tickets every day.

What aspects are problematic or could work better?

There are no issues with the software. If anything comes up, the support team fixes it quickly even if the issue is at my end.

What specific problems in your company were solved by this product?

Our company operates and maintains roadway/tunnels. Issuetrak helps to streamline the process of logging all events and incidences via a contract. It is a much better alternative compared to our previous system when we used to do the work using text documents.

Are you a current user of this product?

Yes