The customer support is outstanding

What are the best aspects of this product?

The support team is great and the agents are fast, professional, and courteous. They make me feel at ease and resolve all issues efficiently.

What aspects are problematic or could work better?

I have been using Issuetrak for more than three years, but have not found any noticeable drawbacks.

What specific problems in your company were solved by this product?

Our clients need a software they can use to inform us about any problems while running our application. We receive the issues on our cell phones as well as via business emails. Issuetrak has helped us greatly with our response times and enables us to keep an accurate database of hanging as well as closed issues.

Are you a current user of this product?

Yes