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User review of Jive

Great customer support and quality calls

- by Morris

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The customer support is helpful when you experience issues with the system. The quality of the calls is high which gives you the opportunity to run your business effectively. It comes with group calls, fax and voicemail to email, and find me features that give you options on how to communicate with your customers. The mobile app allows you to use Wi-Fi in making quality calls. It is easy to use with an admin portal that allows you to manage calls from different users.

What aspects are problematic or could work better?

The software experiences some technical hitches at times. Luckily, he customer support is quick on fixing them as soon as they come up. Customization is not intuitive for your phone needs and thus can be frustrating when the system reboots as some of the background features are not automatically saved in the system.

What specific problems in your company were solved by this product?

It has enabled cost effective long distance and quality calls. You can make conference calls with multiple users or callers with ease. Receptionists or your staff can use the mobile app to answer calls even when they are not in the office. It allows sending faxes to specific phone numbers and synchronizing in email inboxes for ease of communication.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Construction

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.