What are the best aspects of this product?
It offers a one stop shop for your communication needs. The customer support is top-notch when it comes to solving problems. In the case you have installation problems or a query, the customer service is standby to make sure your problem is sorted out. The dashboard allows you to effectively manage your callers to change the number in seconds. You can call a customer representative and have your issue fixed without being put on hold for long.
What aspects are problematic or could work better?
Some resellers of the Jive product have little or no knowledge of how the product works. It can thus prove to be a problem when you have such a reseller posing as an expert. You may need a digital to analog adapter if you intend to use a copier for faxing purposes.
What specific problems in your company were solved by this product?
It has made it possible to integrate with all cellular devices regardless of the carriers under one cloud. The simplicity of the use of the dashboard of the product empowers you to carry out operations in a professional manner. As for the customer support, you only need to make a call and your problems will be fixed.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
1-10 Employees
What is your industry?
Hospital & Health Care
How many people in your company actively use this product?
most employees
How long is your contract with the vendor?
Less than 1 year
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