Solves problems experienced in the traditional phone system

What are the best aspects of this product?

Jive offers a great transition from the traditional phone system even for staff that is not tech savvy. It is easy to set up in the system, which offers a great platform for everyone to operate and make calls over the internet. The caller ID feature allows you to identify with a caller easily. The voicemail feature is easy to set up depending on your needs. You can manage your call from the web portal or mobile app that integrates with your devices for you to receive calls on the go.

What aspects are problematic or could work better?

It can be inconvenient in the case of emergencies when the system is down. The system can be more stable to eliminate or reduce the cases when it goes down. The Android app proved to be unreliable in a huge way. For a person working remotely, you cannot depend on it to receive and make calls as it logs you out without a warning and thus not possible to receive calls that are made during the time you are logged out. Dropped calls are also common with the tool and thus annoying.

What specific problems in your company were solved by this product?

When compared to the traditional phone system, Jive is less costly regarding billing. The call quality is also unmatched when you compare with the traditional phone system. As for managing your calls, the web portal gives you a platform that allows you to easily manage your phones and callers.

Are you a current user of this product?

Yes