Affordable plus easy to setup and easy to use

What are the best aspects of this product?

Full-featured straight out of the box. We could support customers and prospects across email, social and live chat without any elaborate setup or 3rd party integrations

What aspects are problematic or could work better?

We'd like to see more customization in the new kayako.

What features/services would you like to see in future versions of this product?

Chatbot

What specific problems in your company were solved by this product?

We have multiple users that provide support. Keeping track of what was said and by whom was always an issue. Kayako unifies all channels and puts every interaction with a customer and prospect in one place. This has made support simple and easy and has saved us a lot of time.

Are you a current user of this product?

No