User review
of Kayako
Beats our expectations
-
by Darrel
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Our company has been using Kayako for many years. Initially, the low cost put me off as I thought it wouldn’t be as good as the higher priced systems. However, Kayako’s features and capabilities have beat my expectations.
What aspects are problematic or could work better?
There are a few occasional issues, but the product is great overall. We took our time to upgrade to Version 4, but the upgrade has made our user experience more enjoyable. We are looking forward to using the new features effectively in the future.
What specific problems in your company were solved by this product?
Our company places a lot of importance on customer support, so our agents practically live in Kayako each day. We have integrated our help desk and CRM to make our work process smoother.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
