Easy to use and versatile help desk

What are the best aspects of this product?

The following are the plus points of Kayako in my opinion: The app is easy to use, it needs little maintenance, there are useful add-ons to improve functionality, low total cost of ownership, and finally, the system is stable and reliable.

What aspects are problematic or could work better?

I have a few grouses: The product development and release plans are not clear. It takes a lot of time and effort to upgrade to the latest version.

What specific problems in your company were solved by this product?

We use Kayako to offer excellent technical support for our users. It is a single point of contact that they can use to resolve their technical issues. The app offers useful automation features that simplify our help desk process and save time.

Are you a current user of this product?

Yes