Ideal for Startups and SMEs

What are the best aspects of this product?

I like how intuitive the software is. I was able to find my way around after going through basic training. It is easy to learn how each feature functions. The ease of workflow and building support channels according to our organization’s need is also commendable.

What aspects are problematic or could work better?

There is nothing I don’t like about this software. But it is important to note that this tool is made for beginners so expect no powerful features for building a support team. It is already a great tool for business with basic needs.

What specific problems in your company were solved by this product?

We are able to build a customer support platform easily without having to utilize our own website. We are also able to classify emails and acquire analytics.

Are you a current user of this product?

Yes