Top class help desk software and company

What are the best aspects of this product?

I love that Kayako is a stable and robust solution. We have been using the system for the past many years. Technicians can easily manage tickets and clients can access ticket info and provide their response. The inbuilt automation functionality saves us plenty of time. In my opinion, Kayako is the best software in the market for its price.

What aspects are problematic or could work better?

The software lacks scheduling and dispatch functionality. Time entry for support agents is a basic feature and could be improved.

What specific problems in your company were solved by this product?

Kayako has boosted our quality control and provides complete transparency to our clients. It has improved our internal communication as well as communication with our customers. We are able to do this easily using the software’s live chat and ticketing features.

Are you a current user of this product?

Yes